The customer is a leading European software company that provides cyber-risk management solutions. They were managing CRM operations on Salesforce and had their support portal on Jira. Their support and sales representatives were finding it a challenge to maintain high-quality data while managing two different systems.
The customer decided to integrate their Salesforce CRM with Jira Service Desk. However, they didn’t want to integrate the platforms manually, and were looking for a connector.
Jira and Salesforce Integration
Custom Business Processes