The customer is a leading provider of data management software and products. While their support team was using Salesforce Service Cloud to manage operations, the engineering team was using Jira.

Managing tasks was time-consuming due to lack of team collaboration and transparency.

The customer was on the lookout for a solution that would enable them to integrate Salesforce and Jira and customize use-cases in accordance with business requirements.

Team Grazitti enabled the customer with:

  • icon-1

    Customized Implementation

  • icon-2

    Minimized Inter-Team Friction

  • icon-3

    Reduced Manual Effort

  • icon-4

    Improved Transparency