The customer is a leading provider of data management software and products. While their support team was using Salesforce Service Cloud to manage operations, the engineering team was using Jira.
Managing tasks was time-consuming due to lack of team collaboration and transparency.
The customer was on the lookout for a solution that would enable them to integrate Salesforce and Jira and customize use-cases in accordance with business requirements.
Minimized Inter-Team Friction
Reduced Manual Effort