'Ideas' and Jira Integration for Streamlined Idea Management

The customer is a leading provider of data management software and products. While their support team was using Salesforce Service Cloud, the customer’s community was hosted on Community Cloud.

In addition to this, their product team was using Jira to manage projects and track issues.

With constant switching required between Salesforce and Jira, they were finding idea management to be a challenge.

The customer wanted to integrate the ‘Ideas’ object with Jira and streamline idea management in their community.