The customer is a leading information technology provider. While their support team was using Salesforce for case management, their engineering team was managing projects on Jira.
The customer was on the lookout for a solution that would enable them to reduce manual effort by automating data flow in Salesforce and Jira. In addition to this, they wanted to eliminate the need for their support and engineering teams to wait for updates from either side.
Minimized Manual Effort
Faster Case Resolution