The customer is a leading provider of integrated HR and payroll software solutions in the Asia-Pacific. They were using Salesforce Service Cloud to manage service & support-related operations, and Jira to manage projects & track issues. They were facing critical delays in case resolution due to siloed interactions and poor collaboration.

Having made the decision to automate day-to-day tasks, the customer was on the lookout for a solution that would enable them to effectively integrate Salesforce and JIra.

Team Grazitti enabled the customer with:

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    Automated Case Resolution

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    Reduced Average Case Resolution Time

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    Satisfied Customers & Employees

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    Enhanced Customer Experience